General:

1. What is Hajjee.com?

Hajjee.com is a platform that connects users with verified travel agents specializing in Hajj and Umrah packages

2. What services does Hajjee.com offer?

Users can browse and compare packages from various travel agents, get quotes, contact agents directly, and book their Hajj or Umrah trip.

Hajjee.com also offers an optional secure booking feature called Hajjee Protect.

3. Is Hajjee.com free to use?

Yes, searching, comparing packages, and contacting agents on Hajjee.com is free.

Some travel agents might charge booking fees for their packages, and Hajjee Protect may have a separate fee associated with its service

Hajjee Protect:

1. What is Hajjee Protect?

Hajjee Protect is a secure booking feature on Hajjee.com that protects your payments and ensures key package elements like flights, accommodation, and visas are confirmed.

It also covers and secure your trip that includes visa, air tickets, food and accomodation if your Travel Agent/Travel Company abondons you or engages with fraudulent activity.

2. How does Hajjee Protect work?

When you choose Hajjee Protect, your payment is held securely in an escrow account with a Reserve Bank of India (RBI) licensed bank until specific milestones are met (e.g., visa confirmation, flight tickets).

Payment to be transferred to the dedicated escrow account through Net banking

Funds are released to the agent only when these milestones are achieved.

3. What are the benefits of using Hajjee Protect?
• Enhanced security: Your funds are protected in an escrow account, minimizing the risk of fraud.
• Peace of mind: Focus on your spiritual journey with less worry about payments.
• Transparency: Understand when and how your payments are released.
4. What happens if there are issues with the travel agent?

If the agent fails to fulfill their obligations despite booking with Hajjee Protect, Hajjee.com will work towards resolving the issue and ensuring your trip continues smoothly providing financial assistance to rearrange essential elements (e.g., rebooking flights,accomodation, facilitating refunds)

5. Are there any fees for using Hajjee Protect?

There might be a nominal fee associated with Hajjee Protect. The specific cost will be displayed during booking and can vary depending on the chosen package and travel dates.

Booking and Agents:

1. How can I book a Hajj or Umrah package on Hajjee.com?

You can browse packages, compare options, and contact agents directly to inquire and book.

For package and payment protection, you can select the "Book with Hajjee Protect" option during package booking.

2. Can I choose any agent on Hajjee.com?

Hajjee.com partners with verified agents meeting specific criteria. While you can't choose any agent, you have access to a selection of reputable options.

3. What should I consider when choosing an agent on Hajjee.com?

Compare package details, pricing, reviews from other users, and agent communication style.

Additional Information:

What payment methods does Hajjee.com accept?

Payment methods may vary depending on the chosen travel agent. However, Hajjee.com itself typically doesn't handle payments directly.

Payments to be transferred to the dedicated escrow account when the package is booked through Hajjee Protect.

Do we need to pay GST & TCS ?

• Package amount displayed are excluded from GST& TCS.
• Additionally 5% GST & 5% TCS is payable directly to the agent, which can be claimed as refund when you file your Income Tax Return(ITR).
• To claim GST refund: kindly provide your gst number to the agent/agency to add in your invoice.
• To claim TCS(Tax Collected at Source) refund: File Your Income Tax Return. Include the TCS amount in your tax return.
• Make sure to get the proper invoice receipt from the Travel Agent.
Contact customer care for any assistance.

Do you offer any customer support?

Yes, Hajjee.com offers customer support through different channels (e.g., email, phone) to assist you with any questions or concerns. Check Contact Us